Associate - SME

Eligibility : BE/B.TEch, MCA, BSc

Location : Ahmedabad

Experience : Freshers

Last Date : 14-01-2015

Primary Skills: Good Typing skills & good communication skills

Role purpose: Role purpose for the role is to identify and hire an agent that will work on back office admin requests received by BAM’s/TAM’s via emails & Action items. The role will also involve some bit of voice conversations with internal customers.

Key accountabilities (Role Description)

The agent will have the following KPI’s that his performance will be gauged on the below:

  • AHT
  • Quality
  • Productivity
  • Login Hours
  • Schedule Adherence
  • Absenteeism

Specifics for the role:

  • This role requires working in Shifts: Yes
  • This role requires traveling: No

Desired Profile:

  • Desired: Previous experience with back office environment.
  • Good at Excel
  • knowledge of Irish culture

Education/Technical/Functional qualifications and/or Professional Certifications:

Behavioural/ Personality Specifications required:

  • Good typing skills
  • Good communication skills
  • Good convincing power
  • Good vocabulary

Comments

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Company Profile:

Vodafone Group plc /ˈvoʊdəfoʊn/ is a British multinational telecommunications company headquartered in London and with its registered office in Newbury, Berkshire. It is the world's 2nd-largest mobile telecommunications company measured by both subscribers and 2013 revenues (behind China Mobile), and had 434 million subscribers as of 31 March 2014.

Website: http://www.vodafone.com

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Praveen Kumar is the Founder of Freshersplane.com He is also a Professional speaker and social media Expert. He is very passionate about latest Technologies, Careers and Blogging. He has 5 years of experience in Blogging.

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